Privacy Policy ekplus

1. Information We Collect

ekplus collects personal information necessary to provide online gambling services that are safe, fair and compliant with international licensing requirements. The information we collect includes, but is not limited to, the following categories:

Account Registration Information:

• Full name as it appears on a valid identity card (MyKad) or passport
• Date of birth for age verification purposes — this platform is for users aged 21 and above only
• An active mobile phone number registered in Malaysia
• A valid and reachable email address
• Account password, which is encrypted and cannot be accessed by our staff
• Identity card number (MyKad) for identity verification (KYC) purposes

Financial and Transaction Information:

• E-wallet account numbers (Touch 'n Go eWallet, ShopeePay) for processing deposits and withdrawals
• DuitNow details or online banking account numbers (FPX) registered in the member's name
• Crypto wallet addresses for USDT, BTC or ETH transactions
• Records of all deposit and withdrawal transactions including date, time and amount
• Betting history and game activity on the platform

Device Technical Information:

• IP address of the device used to access the platform
• Browser type and operating system
• Cookie data and session identifiers to ensure a smooth user experience
• Account login and logout activity logs

2. Purpose of Using Information

Every piece of information we collect is used solely for legitimate purposes directly related to the operation of the ekplus platform. We do not use your data for purposes not stated here without first obtaining additional consent from you.

• Creating and managing your ekplus member account
• Processing deposits with a minimum of RM10 for all payment methods
• Processing withdrawals with a minimum of RM100 within 1 hour
• Carrying out identity verification (KYC process) as required by licensing obligations
• Detecting and preventing any fraudulent activity, hacking or account misuse
• Fulfilling legal compliance obligations related to international gambling licensing
• Providing responsive customer support via 24/7 live chat and email
• Sending important notifications related to your account such as transaction confirmations and security alerts
• Improving service quality through analysis of usage patterns in an aggregated, non-identifiable form

3. Sharing Information with Third Parties

ekplus prioritises the confidentiality of member information. We do not share your personal information with third parties except in the following clearly stated circumstances:

• Payment service providers: Processors such as FPX gateways, e-wallet providers and crypto networks required to carry out your financial transactions. They are subject to strict confidentiality agreements.
• Law enforcement authorities: When legally required by competent authorities via a court order or a legally valid official request.
• Auditors and licensing bodies: Parties responsible for ensuring ekplus complies with international licensing conditions and fair gambling standards.
• Approved technology providers: Technical service providers such as cloud computing and cybersecurity services that process data on our behalf under strict controls.

In all of the above situations, we ensure that parties receiving information are bound by confidentiality obligations equal to or stricter than those we impose on ourselves.

4. Use of Cookies

The ekplus platform uses cookies to improve the user experience and ensure key functions operate correctly. Cookies are small text files stored on your device and do not contain any sensitive personal information.

• Session cookies: Required to maintain your login session and keep your account secure while you are on the platform.
• Preference cookies: Store your language settings and display preferences so they do not need to be reconfigured each time you access the platform.
• Analytics cookies: Help us understand platform usage patterns in an aggregated, non-identifiable way for the purpose of continuous improvement.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and security of your account on the ekplus platform.

5. Data Retention and Deletion

ekplus retains your personal information for as long as your account is active and for the period required by our legal and licensing obligations. Financial records and betting activity are retained in accordance with compliance requirements set by international licensing bodies.

Once your account is closed at your request or for reasons set out in our Terms and Conditions, data that is no longer required for legal compliance purposes will be securely deleted using an irreversible deletion method.

To submit a data deletion request, you may contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe, subject to applicable legal requirements.

6. Information Security Measures

We implement a comprehensive range of technical and organisational security controls to protect your personal information from unauthorised access, disclosure, alteration or accidental destruction.

• 256-bit SSL/TLS encryption for all data communications between client and server
• Two-factor authentication (2FA) that members can enable for an additional security layer on their accounts
• Continuous monitoring of suspicious or unusual account activity
• Regular security audits by independent internal and external cybersecurity teams
• Mandatory security awareness training for all staff who handle member data
• A defined incident response plan in the event of any data breach

In the event of any data breach that may affect your rights, we will notify the relevant authorities and inform you within the timeframe required by applicable law.